Key Skills

• Database Management: Proficient in managing SQL databases, including designing, implementing, and maintaining complex systems. Skilled in connecting relational databases.
• Cybersecurity: Advanced OS security development and Application best practices.
• Programming: Advanced in Python scripting for automation and data analysis; capable of developing robust applications in Java.
• Microsoft 365 Suite: Expertise in Excel, Word, PowerPoint, Access, and Visio.
• Networking: Skilled in designing complex networks using Cisco Packet Tracer, configuring firewalls, switches, VLANs, Wi-Fi access points, and wireless bridges.
• Operating Systems: Proficient in Linux, Windows Server, and macOS administration.
• Low Voltage Cabling: Experienced in installing structured cabling to support secure and efficient network infrastructures.
• Hardware and System Maintenance: Competent in installing and maintaining computer hardware, including troubleshooting and resolving issues with workstations, laptops, printers, and servers.
• Customer Service: Proven track record of resolving issues efficiently, ensuring customer satisfaction, and fostering client relationships.

Work Experience

IT Field Service Technician
Hemmersbach-US November 2024 – Present

• Troubleshoot and repair HP and Lenovo workstations, laptops, Chromebooks, servers, POS systems, and printers.
• Provide on-site technical support to ensure minimal downtime and optimized system functionality.
• Document service procedures to enhance efficiency and knowledge sharing.

IT Technician
Rufustech, Ellensburg, WA
March 2024 – November 2024

• Delivered technical support to end-users, resolving hardware and software issues promptly.
• Configured and managed network infrastructures, including firewalls, switches, and VLANs.
• Installed access points and wireless bridges to enhance network coverage.
• Performed system updates and maintenance to ensure peak performance.
• Created knowledge base articles to streamline troubleshooting processes.

Sales
Costco Wholesale, Kennewick, WA
September 2015 – March 2024

• Advised customers on electronics, tires, and batteries
• Maintained and operated equipment with precision and safety.
• Delivered exceptional customer service, advising on tire and battery selection.
• Utilized AS400 software for order management and invoicing.
• Performed detailed tire installations, ensuring safety and client satisfaction.

Sales Associate
Big 5 Sporting Goods, Yakima, WA
September 2014 – September 2015

• Advised customers on sporting goods, enhancing their shopping experience.
• Educated clients on product features to aid in informed purchasing decisions.

Education

Associate’s degree in Cybersecurity (In progress)
Southern New Hampshire University (Remote)
May 2023 – Present

High School Diploma
Eisenhower High School, Yakima, WA
2011 – 2014

Certifications

• Forklift and Man Lift Certified
• 2.0 HP A3 LaserJet ILT Assessment
• 2.0 HP A3 Mono and Color LaserJet Service Qualification
• A3 PageWide F2F Assessment 2019
• HP Chromebook Service Qualification
• HP Commercial and Consumer Desktops, Workstations and Notebooks Service Qualification (Ver7.0/2024) – SQ24-PC
• HP RPOS Family Service Qualification 2022
• Lenovo Qualified PC Service Technician