Professional Summary

Driven IT professional with hands-on experience in network security, system administration, and enterprise field support. Skilled in identifying and resolving technical issues, implementing secure network configurations, and supporting business-critical systems across multiple environments. Experienced with VLAN segmentation, VPN configuration, Active Directory management, and network monitoring tools such as Wireshark. Currently pursuing an Associate’s degree in Cybersecurity with a focus on threat detection, system hardening, and incident response. Strong track record of delivering reliable technical support while maintaining high standards of security and customer service.

Technical Skills

Networking: VLANs, VPNs, TCP/IP, network segmentation, firewall configuration, intrusion protection concepts

Security & Monitoring: Wireshark, traffic analysis, network monitoring, basic threat detection and response

Systems Administration: Windows Server, Active Directory, Microsoft 365, Google Workspace

Operating Systems: Windows 10/11, Linux (Kali), macOS

Virtualization & Storage: Proxmox, hypervisors, TrueNAS

Programming & Scripting: Python, SQL (basic querying and scripting)

Hardware & Support: Workstations, printers, POS systems, imaging, diagnostics, and repair

Tools: Command line (PowerShell, Bash), remote support tools, ticketing systems

Professional Experience

IT Field Service Engineer – Hemmersbach (Dec 2024 – Present)

– Perform system imaging, deployment, and configuration for workstations, printers, and POS systems across schools, banks, and retail locations

– Diagnose and repair hardware failures to minimize downtime

– Configure network access and whitelist devices

– Troubleshoot connectivity and performance issues

– Document service work and maintain records

– Provide on-site support and customer service

Information Technology Specialist – RufusTech (Mar 2024 – Nov 2024)

– Managed IT tickets and supported SMB clients

– Administered Microsoft 365 and Google Workspace environments

– Managed Windows Server and Active Directory environments

– Designed and deployed networks with firewalls, switches, and access points

– Implemented VLANs and VPNs for security

– Monitored networks for abnormal activity

– Assisted with server deployments and virtualization

– Troubleshot email and connectivity issues

Sales Associate – Costco Wholesale (Oct 2015 – Mar 2024)

– Provided customer-focused sales and recommendations

– Worked in a fast-paced environment

– Assisted with inventory and service coordination

Education

Associate of Science in Cybersecurity (In Progress) – Southern New Hampshire University (Expected Aug 2026)

Cybersecurity Certificate – Southern New Hampshire University (2025)

High School Diploma – Eisenhower High School (2014)

Projects & Hands-On Experience

– Built a home lab using Proxmox virtualization

– Deployed Kali Linux for security testing

– Used Wireshark for traffic analysis

– Built a TrueNAS storage server

– Created VLAN-segmented home network

– Implemented basic intrusion protection

Additional Strengths

– Strong troubleshooting and analytical skills

– Quick learner and adaptable

– Experience working independently and in teams

– Strong communication skills

– Committed to continuous learning

Certifications